5 Signs Your Social Media Needs a Refresh
May 15, 2024
May 15, 2024
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Social media can be the powerhouse of your marketing strategy, offering unparalleled opportunities to connect with billions of users worldwide. Maintaining a dynamic social media strategy is more crucial than ever for e-commerce businesses. It's easy to forget that social media is not just a ‘set and forget’ tool. Trends shift, audience preferences change, and what worked yesterday might not have the same impact today.

With 5.17 billion social media users worldwide and an average of 2 hours and 27 minutes daily spent using social media, this is a tool that brands cannot let fall to the wayside.

In this blog, we'll explore five clear signs that it’s time to refresh your social media strategy, ensuring it remains a vital asset in your digital marketing toolkit rather than a source of stress.

Ready to see if your strategy needs a tune-up? Let’s get started.

Sign #1: Declining Engagement Rates

When your social media posts consistently receive fewer likes, comments, and shares than they used to, it’s a significant warning sign. If you observe a steady decline despite a reasonable number of views, it's clear that your content may not be resonating as it should. 

In a healthy social media strategy, you should generally witness a steady trend in a positive direction. Not every week will showcase a spike in engagement, but overall, there should be progressive growth. This growth reflects new followers discovering your brand and an increase in interactions from existing followers.

We understand how disheartening it can be to invest time and resources into crafting social media content, only to see minimal interaction. A decline in engagement could result from several factors, including outdated content, ineffective posting times, or a failure to resonate with your audience on a personal level. It’s crucial to regularly review and adjust your strategy to stay aligned with your audience's expectations and the ever-changing digital landscape.

Sign #2: A Stagnant Social Community

If your social media interactions feel like they’re on a loop, with the same small group of followers engaging and no signs of new growth, it might be another sign that your strategy needs a refresher. A vibrant social media community should not only maintain a consistent level of interaction but also continuously attract new members. This dynamic ensures that your brand remains relevant and appealing to both existing and potential followers.

It’s essential to inject new life into your strategy with fresh, engaging content and proactive community management. Consider how you can creatively engage your audience to foster a lively and growing community. Moving beyond basic responses and creating opportunities for meaningful dialogue can transform passive followers into active community participants. Revitalise your approach by integrating interactive elements like live Q&A sessions, user-generated content, and polls. 

Sign #3: Your Content Is Predictable

If your social media posts have become predictable, with the same types of content recycled regularly, your audience may start to lose interest. This stagnation can manifest in lower engagement levels and a general lack of excitement about your brand. Predictability can be a major pitfall in social media marketing where creativity and freshness are key to capturing and retaining audience attention.

To counteract content fatigue and bring more structure to your social strategy, consider implementing content pillars. Content pillars are key themes or topics that represent various aspects of your brand and ensure you cover a range of subjects that appeal to your audience. 

Take, for instance, our client Biogone, which specialises in landfill-biodegradable and home-compostable plastics. We developed four content pillars for them: home use products, B2B products, environmental education, and behind the brand. Each pillar targets specific audience interests—from direct consumer benefits to deeper educational content about environmental impact and behind-the-scenes insights into the brand. This approach ensures that Biogone’s content remains fresh, relevant, and engaging across different audience segments.

Sign #4: Inconsistent Brand Personality

Having a distinct brand personality is crucial for making your social media presence not only memorable but also relatable. Ask yourself: if your brand were a person, would you want to be friends with it? If the answer is no, it's a clear indicator that your brand personality isn't resonating as it should. Your brand personality should be the core of your social media strategy, influencing every post, story, and update.

Similarly, consistency is the key to building a robust brand identity on social media. If your posts seem disjointed or fail to consistently convey your brand's message, it might be time to reassess your approach. Defining a clear brand voice, visual style, and messaging guidelines is essential to create a cohesive and impactful social media presence.

Remember, as your brand evolves – whether through rebranding, launching new products, or entering new markets – your content strategy should adapt accordingly. Maintaining authenticity means evolving your social media strategy to stay aligned with your brand's growth and changes, ensuring you never lose touch with what makes your brand unique.

Sign #5: Failing to Capitalise on Diverse Social Media Platforms

An effective social media strategy must be seamlessly integrated with your overall marketing efforts. This in turn, means that the content should be meticulously tailored to each platform's unique environment. What captivates on YouTube, such as longer form content, may not hold attention on Instagram or TikTok, where quick, visual posts prevail, or on Pinterest, where pinners are looking for inspirational and actionable ideas.

Moreover, adapting to emerging trends and expanding your presence across diverse platforms are crucial steps to avoid missing out on reaching your target demographic. If your content strategy is limited to just your website or a single social media platform, you’re likely not leveraging the full potential of your digital footprint. Utilising a varied and platform-specific approach not only ensures relevance but also maximises your brand’s impact across the digital spectrum.


Refreshing your social media strategy is crucial for your e-commerce brand. If signs like declining engagement rates, inconsistent brand messaging, or lack of adaptation to new platforms are evident, it's time to reassess and revitalise your approach. A dynamic, adaptable strategy is essential for fostering a strong connection with your audience and ensuring sustained interest in your brand.

At Picos, we combine validated strategic frameworks with creative production to craft a brand culture that resonates. Our approach is designed to elevate your social media presence, backed by high-quality marketing materials and a commitment to effective communication. 

Ready to transform your social media strategy

Contact us today to explore how we can help your business thrive.







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